Customer Care Packages
The easiest way to insure prompt, cost-effective service for your FungoMan machine. Explore options today. FM-250(S) MachinesFM-DPM MachinesFM-250 & FM-250S Customer Care Packages
Standard Coverage
Every FungoMan product comes with our basic customer care package. See what is included below.
$0/Included with all registered machines
- Here’s what you get with Standard Coverage
- Knowledge Base – guides, FAQ’s and answers, how-to’s, training, and case studies
- Email Support – submit a case and expect a response time within 48 hours including turn-key solutions or recommended next steps
- Replacement Parts and Shipping – our Customer Care Manager will diagnose which parts you need and provide a quote for recommended parts and shipping
Full Coverage
Our premiere Full Coverage Package gives you confidence of Bumper-to-Bumper coverage for the entire year.
$599/yr
- Here’s what you get with Full Coverage
- Knowledge Base – guides, FAQ’s and answers, how-to’s, training, and case studies
- Email Support – same day response time (or within 24 hours if after business hours)
- Phone Support – option to schedule 1:1 troubleshooting appointments after submitting a case
- Free Replacement Parts – replace failed parts at no cost**
- Free Shipping – shipping to and from FungoMan Headquarters is covered at no cost
- **See Maintenance Agreements in Pricing section below for eligible replacement parts covered by the Full Coverage Customer Care Package.
FM-DPM Customer Care Packages
Standard Coverage
Every FungoMan product comes with our basic customer care package. See what is included below.
$0/Included with all registered machines
- Here’s what you get with Standard Coverage
- Knowledge Base – guides, FAQ’s and answers, how-to’s, training, and case studies
- Email Support – submit a case and expect a response time within 48 hours including turn-key solutions or recommended next steps
- Replacement Parts and Shipping – our Customer Care Manager will diagnose which parts you need and provide a quote for recommended parts and shipping
Full Coverage
Our premiere Full Coverage Package gives you confidence of Bumper-to-Bumper coverage for the entire year.
$1199/yr
- Here’s what you get with Full Coverage
- Knowledge Base – guides, FAQ’s and answers, how-to’s, training, and case studies
- Email Support – same day response time (or within 24 hours if after business hours)
- Phone Support – option to schedule 1:1 troubleshooting appointments after submitting a case
- Free Replacement Parts – replace failed parts at no cost**
- Free Shipping – shipping to and from FungoMan Headquarters is covered at no cost
- **See Maintenance Agreements in Pricing section below for eligible replacement parts covered by the Full Coverage Customer Care Package.